Effective Date: [March 28, 2025]At EngraveExpressions, we pride ourselves on providing high-quality, handcrafted custom seals and seal making tools. Your satisfaction is important to us, and we work hard to ensure that you receive a product that meets your expectations. This policy outlines our refund and return guidelines.

1. Custom Seal Refund and Return Policy
No Returns on Custom Seals:
Due to the personalized nature of custom seals, we cannot accept returns or provide refunds unless the product is defective or incorrect.

Defective or Incorrect Items:
If the custom seal you received is damaged or different from the design you approved, please contact us within 7 days of delivery.
Provide clear photos of the product and packaging for verification.
If the claim is valid, we will provide a replacement or refund.

2. Seal Making Tools and Accessories
Return Eligibility:
Item must be unused, in its original packaging, and returned within 14 days of delivery.
Return shipping costs are the responsibility of the customer unless the item is defective.

Refund Process:
Once we receive and inspect the returned merchandise, we will refund your original payment method within 7 business days.

3. Non-Returnable Items
Personalized or Custom Stamps.
Gift Cards and Promotional Items.

4. How to Initiate a Return
To request a return or report a defective product, please contact our Customer Support Team:

Email: engraveexpressions@gmail.com
Phone: +1 (303) 419-0747

Please include your order number, a brief description of the issue, and supporting photos (if applicable).