Effective Date: [March 28, 2025]At EngraveExpressions, we strive to provide exceptional products and services to ensure customer satisfaction. This Service Policy outlines our terms regarding order processing, shipping, returns, and customer support. By placing an order with us, you agree to the terms below.

1. Order Processing
Custom Confirmation: Orders for custom seals require accurate information. Customers must confirm all details, including text, design, and materials, prior to production.
Processing Time:
Standard Orders: 3-5 business days.
Custom Orders: 7-10 business days (depending on the complexity of the design).
Order Modifications: Modifications may not be made once production has begun.

2. Shipping Policy
Shipping Methods: We offer domestic and international shipping via trusted carriers.
Shipping Time:
10-15 business days (may vary by location).
Shipping Costs: Calculated at checkout based on destination and package weight.
Tracking Information: Provided after order is shipped.

3. Return and Refund Policy
Custom Products: Due to the personalized nature of custom seals, we do not accept returns or offer refunds unless the product is defective or incorrect.
Non-Custom Products:
Returns are accepted within 14 days of delivery.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds are processed within 7 business days of item inspection.
Return Shipping: Customer is responsible for return shipping.

4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
Once the issue has been verified, we will provide a replacement or refund.

5. Customer Support
Our support team is available to assist you with inquiries, order updates, and product information.
Contact Information:
Email: engraveexpressions@gmail.com
Phone: +1 (303) 419-0747

6. Policy Changes
EngraveExpressions reserves the right to modify this Service Policy at any time. Updates will be posted on this page with the updated effective date.

Thank you for choosing EngraveExpressions. We value your trust and strive to provide high-quality products and excellent customer service.